Many countries in West Africa struggle to collect the revenue needed to provide basic services to their citizens: clean water, education, electricity. And citizens are watching – many pay taxes and want to see those services improve. In May, tax officials from Francophone countries came together for a conference in Lome, Togo, to discuss some of the challenges they face in collecting tax revenue. They raised many issues, including property tax collection, setting appropriate tax policies for extractive industries, and bringing informal businesses into the tax system. The conference was sponsored by the World Bank, the Research Centre for Leaders of Tax Administrations (CREDAF), the Togolese revenue authority (OTR) and the French government.